Terms of Service

These Terms of Service govern your access to and use of the Velora UK website, products, and services.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these Terms, you should not use our website.

Business Information

This website is operated by Maximo Ecom LLC under the store name Velora UK.

Store Name: Velora UK
Business Name: Maximo Ecom LLC
Email: ukvelora@hotmail.com

Registered Business Address:

1209 Mountain Road Pl NE
Albuquerque, NM 87110
United States

Website Use

You must be at least 18 years old or use this website under the supervision of a parent or legal guardian.

You agree not to use this website for any unlawful, fraudulent, abusive, or unauthorised purpose.

You must not attempt to interfere with the operation, security, or functionality of the website.

Products and Availability

We make reasonable efforts to display accurate product descriptions, images, prices, colours, sizes, and availability.

However, product images may vary slightly from the actual item due to screen settings, lighting, supplier updates, or manufacturing differences.

All products are subject to availability. We reserve the right to modify, discontinue, or limit the availability of any product at any time.

Orders and Acceptance

All purchases are subject to product availability, payment authorisation, fraud prevention checks, and order acceptance.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order request.

An order is only accepted once payment has been successfully authorised and the order has been processed for fulfilment.

We reserve the right to refuse, cancel, or limit any order where necessary, including in cases of suspected fraud, incorrect customer information, pricing errors, product availability issues, or breach of these Terms.

Pricing

Prices displayed on our website are listed in British Pounds Sterling unless otherwise indicated.

We make reasonable efforts to ensure that all prices are accurate. However, errors may occasionally occur.

If a pricing error is identified after you place an order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

Prices, promotions, discounts, and product availability may be changed without prior notice, subject to applicable law.

Payment

By submitting an order, you confirm that you are authorised to use the payment method provided.

Payments may be processed through Shopify Payments and other authorised payment service providers.

We do not store complete payment card details on our servers.

Shipping and Delivery

Shipping times, processing times, tracking information, and delivery conditions are explained in our Shipping Policy.

Delivery estimates are provided for guidance only and may vary due to carrier operations, public holidays, weather conditions, address issues, or other factors beyond our control.

Customers are responsible for providing accurate and complete shipping information at checkout.

Returns, Refunds, and Cancellation Rights

Returns, refunds, exchanges, and cancellation rights are explained in our Return and Refund Policy.

If you purchase from us online, you have the legal right to cancel your order within 14 days from the day you receive your goods, unless an exemption applies.

After notifying us of your cancellation, you must return the item within 14 days.

This does not affect your statutory rights under applicable UK consumer law.

Promotions and Discounts

Promotional offers, discount codes, and limited-time deals may be subject to additional conditions.

We reserve the right to modify, suspend, or withdraw promotions at any time where necessary.

Discount codes cannot usually be combined unless stated otherwise.

Intellectual Property

All content displayed on this website, including text, product images, graphics, logos, icons, designs, layouts, and website content, is owned by Velora UK, Maximo Ecom LLC, or its licensors.

You may not copy, reproduce, distribute, modify, publish, sell, or use any website content without prior written authorisation.

Customer Reviews and User Content

If you submit reviews, comments, photos, feedback, or other content to us, you grant us permission to use, display, reproduce, and share that content for business, marketing, and website purposes, where permitted by law.

You must not submit content that is false, misleading, offensive, unlawful, defamatory, or infringes the rights of others.

Fraud Prevention and Security

To protect customers and maintain payment security, certain orders may undergo verification checks before shipment.

Additional information or documentation may be requested where necessary.

We reserve the right to cancel or refuse orders that appear suspicious, fraudulent, incomplete, or in breach of our policies.

Limitation of Liability

To the maximum extent permitted by law, Velora UK and Maximo Ecom LLC shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website, products, or services.

Where liability cannot be excluded, our liability shall be limited to the purchase amount associated with the relevant order.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or any rights that cannot be excluded under applicable consumer law.

Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment processors, shipping providers, analytics tools, and marketing platforms.

We are not responsible for the content, policies, actions, or practices of third-party websites or services.

Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Chargebacks and Disputes

If you experience an issue with your order, we encourage you to contact us at ukvelora@hotmail.com before initiating a chargeback or payment dispute.

We are committed to reviewing and resolving legitimate concerns promptly and fairly.

Changes to These Terms

We may update or modify these Terms of Service from time to time to reflect changes in our business, website, services, policies, or legal requirements.

Any updates will be posted on this page with the revised effective date.

Governing Law

These Terms of Service shall be governed by the laws of England and Wales, where applicable to customers purchasing from the United Kingdom.

Nothing in these Terms limits any mandatory consumer protection rights you may have under the laws of your country of residence.

If you have any questions about these Terms of Service, your order, or our policies, please contact us at:

ukvelora@hotmail.com