Privacy Policy
Last updated: July 2026
Velora UK respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, contact us, or use our services.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Name
Email address
Billing address
Shipping address
Phone number
Order details
Customer support messages
We may also automatically collect certain information when you visit our website, including:
IP address
Browser information
Device information
Website usage data
Cookies and analytics information
How We Use Your Information
We use your personal information to:
Process transactions and fulfil orders
Send order confirmations and shipping updates
Provide customer support
Improve our website, products, and services
Prevent fraud, abuse, and unauthorised activity
Comply with legal, tax, and regulatory obligations
Send marketing communications, where permitted by law or with your consent
Legal Basis for Processing
We process your personal information under applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
Depending on the situation, we may process your data based on:
Contract: to process and deliver your order
Legal obligation: to comply with tax, accounting, and regulatory requirements
Legitimate interests: to improve our services, prevent fraud, and operate our business securely
Consent: for certain marketing communications or cookie-based tracking, where required
Payment Information
Payments are securely processed through Shopify Payments and authorised payment partners.
We do not store complete payment card information on our servers.
Information Sharing
We may share your information with trusted service providers that help us operate our business, including:
Shopify
Payment processors
Shipping carriers
Email and customer support providers
Analytics and marketing service providers
Fraud prevention and security providers
We only share personal information when necessary to provide our services, fulfil orders, comply with legal obligations, or operate our business.
We do not sell your personal information to third parties.
Cookies and Analytics
Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, remember preferences, and support marketing activity.
You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
Marketing Communications
If you choose to receive marketing emails from us, we may send you promotional offers, product updates, or other relevant communications.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly at ukvelora@hotmail.com.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction.
However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer support, legal compliance, accounting, fraud prevention, and dispute resolution.
Your Rights
Under UK data protection laws, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of processing
Object to certain types of processing
Request a copy of your data in a portable format
Withdraw consent where processing is based on consent
To exercise your rights, please contact us at:
We may need to verify your identity before processing your request.
International Data Transfers
Some of our service providers may process personal information outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.
Children’s Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children.
Complaints
If you have concerns about how we handle your personal information, please contact us first at:
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at: