Shipping & Delivery
Shipping & Delivery
Order Processing
Orders are typically processed within 1–3 business days after successful payment confirmation.
Processing times may be extended during UK public holidays, promotional events, or periods of unusually high order volume.
Shipping Destinations
We currently ship to customers across the United Kingdom.
Shipping Times
Estimated delivery time:
United Kingdom: 5–10 business days after dispatch
Delivery estimates are provided as a guide and are not guaranteed. Delivery times may vary due to carrier operations, weather conditions, address issues, public holidays, high order volume, or other external factors beyond our control.
Shipping Costs
We offer free standard shipping across the United Kingdom unless stated otherwise at checkout.
Any available shipping promotions will be displayed before purchase.
Tracking Information
Once your order has been shipped, tracking details will be sent to the email address provided at checkout.
Customers are responsible for providing complete and accurate shipping information. Velora UK is not responsible for delays, failed deliveries, or delivery issues caused by incorrect or incomplete addresses.
Customs and Duties
For orders delivered within the United Kingdom, customers will not usually be required to pay customs duties upon delivery.
If any additional fees, taxes, duties, or carrier charges are applied due to special circumstances, these charges are the responsibility of the customer.
Lost or Damaged Shipments
If your shipment is lost or arrives damaged, please contact us at:
Please include your order number, full name, and clear photos of the damaged item or packaging where applicable.
We will review the issue and assist with the carrier claim process where necessary.
Delivery Issues
If your tracking shows that your order has been delivered but you have not received it, please check with neighbours, household members, your building reception, or your local delivery carrier first.
If you still cannot locate your order, contact us at:
We will do our best to assist you.
Contact Us
If you have any questions about shipping or delivery, please contact us at: